:root{--green: #1a7f4b;--green-dark: #145f38;--green-light: #e8f5ee;--bg: #f0f2f5;--line: #e2e6ea;--text: #1a1a2e;--muted: #6c757d;--white: #ffffff;--shadow: 0 2px 8px rgba(0,0,0,.08);--radius: 12px}*{box-sizing:border-box;margin:0;padding:0}body{font-family:Segoe UI,system-ui,-apple-system,Roboto,sans-serif;background:var(--bg);color:var(--text);font-size:14px;line-height:1.5}a{color:var(--green);text-decoration:none}.topbar{display:flex;align-items:center;justify-content:space-between;background:linear-gradient(135deg,var(--green) 0%,var(--green-dark) 100%);color:#fff;padding:0 24px;height:56px;box-shadow:0 2px 8px #0000002e;position:sticky;top:0;z-index:100}.topbar .brand{font-size:17px;font-weight:700;letter-spacing:.3px;display:flex;align-items:center;gap:8px}.topbar .brand-icon{width:28px;height:28px;background:#fff3;border-radius:8px;display:flex;align-items:center;justify-content:center;font-size:15px}.topbar nav{display:flex;gap:4px;margin-left:28px}.topbar nav a{color:#ffffffd1;padding:6px 14px;border-radius:8px;font-size:14px;font-weight:500;transition:background .15s,color .15s}.topbar nav a:hover{background:#ffffff26;color:#fff}.topbar nav a.active{background:#ffffff38;color:#fff;font-weight:600}.container{max-width:1200px;margin:24px auto;padding:0 20px}.card{background:var(--white);border:1px solid var(--line);border-radius:var(--radius);padding:20px;margin-bottom:16px;box-shadow:var(--shadow)}.card-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px;padding-bottom:14px;border-bottom:1px solid var(--line)}.card-header h3{font-size:16px;font-weight:600;color:var(--text)}.filters{display:flex;flex-wrap:wrap;gap:12px;align-items:flex-end}.filters label{display:flex;flex-direction:column;font-size:11px;font-weight:600;color:var(--muted);gap:5px;text-transform:uppercase;letter-spacing:.4px}input,select{padding:8px 12px;border:1.5px solid var(--line);border-radius:8px;font-size:13.5px;background:#fafbfc;color:var(--text);transition:border-color .15s,box-shadow .15s;outline:none}input:focus,select:focus{border-color:var(--green);box-shadow:0 0 0 3px #1a7f4b1f;background:#fff}button{padding:8px 18px;border:none;border-radius:8px;font-size:13.5px;font-weight:600;cursor:pointer;transition:background .15s,transform .1s,box-shadow .15s;background:var(--green);color:#fff}button:hover{background:var(--green-dark);box-shadow:0 2px 6px #00000026}button:active{transform:scale(.97)}button:disabled{opacity:.5;cursor:not-allowed;transform:none}button.secondary{background:var(--white);color:var(--green);border:1.5px solid var(--green)}button.secondary:hover{background:var(--green-light);box-shadow:none}button.icon-btn{padding:6px 10px;font-size:13px;border-radius:7px}table{width:100%;border-collapse:collapse}thead{background:#f8f9fb}th{text-align:left;padding:10px 12px;font-size:11.5px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.5px;border-bottom:2px solid var(--line)}td{padding:11px 12px;border-bottom:1px solid #f0f2f5;font-size:13.5px;vertical-align:middle}tr:last-child td{border-bottom:none}tr:hover td{background:#fafbfc}.badge{display:inline-flex;align-items:center;padding:3px 10px;border-radius:20px;font-size:11.5px;font-weight:600}.badge.in{background:#e8f0fe;color:#1a73e8}.badge.out{background:var(--green-light);color:var(--green)}.status-dot{display:inline-flex;align-items:center;gap:5px;font-weight:600;font-size:13px}.status-dot:before{content:"";width:7px;height:7px;border-radius:50%;display:inline-block}.online{color:var(--green)}.online:before{background:var(--green);box-shadow:0 0 0 3px #1a7f4b33}.offline{color:#dc3545}.offline:before{background:#dc3545}.agent-info{display:flex;flex-direction:column;gap:2px}.agent-name{font-weight:600;font-size:13.5px}.agent-id{font-size:11.5px;color:var(--muted)}.row{display:flex;gap:8px;align-items:center}.muted{color:var(--muted);font-size:12.5px}.error{color:#dc3545;font-size:13px;padding:8px 12px;background:#fff5f5;border-radius:8px;border:1px solid #fecaca}.pagination{display:flex;align-items:center;justify-content:center;gap:10px;margin-top:16px;padding-top:14px;border-top:1px solid var(--line)}.page-info{font-size:13px;color:var(--muted)}audio{width:220px;height:32px;border-radius:20px}.download-btn{display:inline-flex;align-items:center;gap:5px;padding:5px 11px;font-size:12px;border-radius:7px;background:var(--green-light);color:var(--green);border:1px solid rgba(26,127,75,.25);cursor:pointer;font-weight:600;text-decoration:none;transition:background .15s}.download-btn:hover{background:#d1ead9}.stat-chip{display:inline-flex;align-items:center;gap:4px;background:#f4f5f7;border-radius:6px;padding:3px 8px;font-size:12.5px;color:var(--text)}.login-wrap{max-width:380px;margin:80px auto}.login-wrap .card{padding:32px}.login-logo{text-align:center;margin-bottom:24px}.login-logo .logo-icon{font-size:36px;margin-bottom:8px}.login-logo h2{font-size:20px;font-weight:700;color:var(--text)}.login-logo p{font-size:13px;color:var(--muted);margin-top:4px}.field{display:flex;flex-direction:column;gap:6px;margin-bottom:14px}.field label{font-size:12px;font-weight:600;color:#555;text-transform:uppercase;letter-spacing:.4px}.field input{width:100%}.login-btn{width:100%;margin-top:8px;padding:11px;font-size:15px}.audit-row{display:flex;gap:6px;align-items:center}.audit-row input[type=number]{width:58px}.audit-row input[type=text]{width:140px}